General Information inc Cancellation Terms

Prices

You will note that we do not display prices on the website. This is simply because of the nature of our business. There are so many variables, such as timings, distances, multiple amusements being booked, supervision, etc that there is often no fixed price per hire. Please call, or send an email, and we will confirm the price depending on your personal requirements.

Cancellations

If you have to cancel any booking worth in excess of £100 for any reason other than poor weather the following terms apply: More than 28 days notice then you will lose only the deposit paid. 14-28 days notice then a cancellation fee equal to 50% of the total hire fee will be due. Less than 14 days notice then the full charge is payable unless paid within 5 days of cancellation when it will be reduced to 75%. Cancellation fees will be pursued as necessary including legal action if so required.

Weather and Cancellations

We'd love to be able to promise you a sunny day for your event but unfortunately the British weather can be quite unpredictable. Some of the entertainments we offer come with raincovers or rainshelters but some do not. If you find you have to cancel your booking due to poor weather then there will be no charge as long as we are advised prior to us leaving our premises to deliver. Any deposit already paid will be returned in these circumstances.

Payments

We accept payments by debit or credit card, cash, or BACS. We also accept company, school, or charity cheques. We prefer not to take cheques for private bookings but in cases where this is absolutely necessary and agreed at the time of booking all private cheques must be received, banked, and cleared prior to the event.

We do not normally offer any credit period and payment is due on or prior to delivery. Payment terms will be stated on the invoice and should be queried immediately upon receipt of the invoice if you foresee a problem rather than on the day of the event! Any late or delayed payments, for whatever reason, are subject to a 20% surcharge at our discretion.

Our Service

We will deliver the equipment, set it up for you, and in the case of unstaffed items run through the instructions/guidelines. Collection of unstaffed equipment will be at the time agreed in advance. Staffed items will be delivered, set-up, and run until the agreed finish time before being packed away and removed from site. For supervised items we will normally arrive approx 1 hour before the agreed start time to set-up and then remove the equipment at the end of the agreed period. If earlier set-ups or delayed takedowns are required waiting periods will be subject to additional cost.

The area where the equipment is to be set-up, and the access to the area, should be cleared of any obstructions before delivery. If the area is not clear when delivery is first attempted the delivery staff may have to return later to avoid being late for other customers. We will not set-up equipment on sites where fires have been or lawns covered in dog mess.

With any equipment that is supplied on an unstaffed basis it is the hirers responsibility to ensure that sufficient adult supervision is provided through out the hire period. Supervision is available on most items if required at additional cost.

Timings

The delivery/start and collection/finish times will be agreed at the time of booking. In most circumstances, due to the busy delivery and collection schedule of the day, we will be unable to vary these times without good notice.

Safety

All of our amusements are designed to be as safe as possible.
All of our equipment has PAT certification and is tested on an annual basis.
To avoid accidents, and to ensure that rules are followed, all childrens amusements should be supervised by a responsible adult at all times during use.

For outdoor events it is preferable that the equipment is operated on grass. If the equipment is to be operated on a non-grass surface please make sure that we are notified at the time of booking so any necessary additional arrangements can be made. There are certain items that cannot be operated on a hard surface.

Power Supply

All inflatables will require a 240 volt electricity supply which should be within 50 metres of the equipment site. If the nearest supply is over 50 metres away please advise at the time of booking so we know to bring along additional power leads. If you are planning to supply electricity from a generator please contact us in advance so we can ensure that you are aware of the correct generator specifications required.
If an electric supply is unavailable we can supply either a generator or a petrol engine blower at additional cost. Please ask for details.

Standards

We take great pride in the reputation we have established as a company over the past years for our friendly reliable service where the customer really does come first. You can be assured that we will do all we can to make sure your event is a success. We are members of the Federation of Small Businesses.

If you have any queries, questions please call us on the number below or click to enquire and we will do all we can to help.

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